Last Updated: 1/9/2025
At SriLak Travels, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel services.
1. Information We Collect
Personal Information You Provide
When you book our services or contact us, we collect personal information that you voluntarily provide. This includes your full name, email address, phone number, postal address, passport details, date of birth, nationality, and emergency contact information. We also collect payment information such as credit card details, billing address, and transaction history, though sensitive payment data is processed securely through our banking partners.
Travel Preferences and Requirements
To provide personalized service, we collect information about your travel preferences, dietary requirements, mobility needs, accommodation preferences, activity interests, and any special requests or medical conditions that may affect your travel experience. This helps us create the perfect Sri Lankan adventure tailored specifically to your needs.
Automatically Collected Information
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, pages visited, time spent on pages, referring website, and device information. We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage patterns.
2. How We Use Your Information
Service Delivery
We use your personal information primarily to process and manage your bookings, arrange transportation and accommodation, coordinate tours and activities, provide local guide services, and offer 24/7 support during your travels. Your information helps us ensure smooth communication throughout your journey and handle any issues that may arise.
Personalization and Improvement
Your preferences and feedback help us customize your travel experience, recommend suitable destinations and activities, improve our services based on customer needs, and develop new tour packages that match traveler interests. We analyze booking patterns and customer feedback to continuously enhance our offerings.
Communication
We use your contact information to send booking confirmations and updates, provide important travel information and safety alerts, share promotional offers for future trips, and conduct customer satisfaction surveys. You can opt out of promotional communications at any time while still receiving essential booking-related messages.
Legal and Safety Requirements
We may use and share your information when required by law, to protect the safety and security of our customers and staff, to prevent fraud or other illegal activities, to enforce our terms and conditions, and to comply with legal obligations in Sri Lanka and other relevant jurisdictions.
3. Information Sharing and Disclosure
Service Providers and Partners
We share necessary information with trusted third-party service providers including hotels and accommodation providers, transportation companies, tour operators and activity providers, local guides and drivers, and insurance companies when applicable. We also share information with payment processors and banking partners for secure transaction processing, though they handle sensitive payment data according to strict security standards.
Legal Requirements
We may disclose your information when required by law, in response to legal proceedings or government requests, to protect our rights and property, to ensure customer and staff safety, or to prevent fraud and illegal activities. Such disclosures are made only to the extent necessary and in compliance with applicable laws.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of our business assets, customer information may be transferred to the new owners. We would notify you of any such transfer and ensure your privacy rights remain protected under the same standards outlined in this policy.
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is paramount to us, and we maintain strict confidentiality of all customer information except as specifically outlined in this policy.
4. Data Security and Protection
Security Measures
We implement robust security measures to protect your personal information including encrypted data transmission using SSL technology, secure servers with restricted access, regular security audits and updates, staff training on data protection protocols, and secure payment processing through licensed banking partners.
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for seven years for legal and tax purposes, while marketing communications data is kept until you opt out or we determine it’s no longer needed.
International Data Transfers
As a Sri Lankan company working with international travelers, some of your information may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place to protect your information regardless of where it is processed, maintaining the same high standards of protection outlined in this policy.
5. Your Privacy Rights and Choices
Access and Control
You have the right to access, review, and update your personal information at any time by contacting us directly. You can request copies of the information we hold about you, correct any inaccuracies in your data, and update your preferences for communications and services.
Communication Preferences
You can choose to opt out of promotional emails and marketing communications while continuing to receive essential booking and service-related messages. You can manage your email preferences through the unsubscribe links in our emails or by contacting us directly.
Data Portability and Deletion
Upon request, we can provide your personal information in a portable format for transfer to another service provider. You also have the right to request deletion of your personal information, subject to our legal obligations to retain certain records for tax, legal, and safety purposes.
Cookie Management
You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. Our website includes information about the types of cookies we use and how to manage them effectively.
6. Children’s Privacy
Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. When minors travel with our services, their information is provided by and remains under the control of their parents or guardians, who are responsible for all privacy decisions regarding the minor’s information.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, and external services. This privacy policy applies only to SriLak Travels’ website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the revision date. Continued use of our services after policy updates constitutes acceptance of the revised terms.
9. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us. We are committed to addressing privacy concerns promptly and transparently.
SriLak Travels – Privacy Contact
- Email: hello@srilaktravels.com
- Phone: +94 71 559 7641
- Address: 5 Lumbini Ave, Dehiwala-Mount Lavinia, Sri Lanka.
We take your privacy seriously and are here to ensure your personal information is protected throughout your Sri Lankan adventure with us.
This Privacy Policy is effective as of 1/9/2025 and governs the collection and use of information by SriLak Travels.
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